1 ONE

Telephone Consultation

You can call 4000-17-2117, and a customer service representative will answer your inquiries.

2 TWO

Fault Diagnosis

Our professional repair personnel will provide you with the most professional business consultation and answers regarding the fault of your equipment, and offer the most suitable solution.

3 THREE

Instrument Repair

You can send or mail the testing instruments and meters that need repair to: Shanghai, Customer Service Representative (Recipient)

4 FOUR

Quotation Notification

Our repair personnel will conduct a detailed inspection of the equipment fault and provide you with reasonable suggestions and a quotation.

5 FIVE

Quotation Confirmation

After receiving our quotation notification, the customer will sign, stamp, and return the quotation to confirm the repair.

6 SIX

Fault Repair

The customer service representative will notify the repair personnel to promptly carry out the repair.

7 SEVEN

Payment

When the equipment is repaired, the customer service representative will promptly notify the user and request payment to be transferred to the designated account.

8 EIGHT

Return to Customer

After confirming receipt of payment, the customer service specialist will promptly return the device to the user.

9 NINE

Follow-up Call

The customer service specialist will conduct a follow-up call to check on the user’s device usage.